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shipping information

general

where do you ship from?

we ship out of our oakland, CA warehouse monday through friday. orders are typically shipped within 24 hours of being placed. orders with personalization can take an extra 1-2 days to ship.

if you have not received a shipping notification email, please check your spam or junk folder. sometimes these emails can accidentally be routed there.

how are orders shipped?

ground shipments are via fedex ground/home delivery and USPS — we choose the best service based on your ship-to address. 2-day air and overnight shipments are sent via fedex express.

please see below for international shipping details.

united states

how much does shipping cost?

we are pleased to offer FREE shipping on all contiguous U.S. retail orders! AK, HI, PR & VI residents must pay $9.95 for USPS shipping.

please note: our sheepy™ wool-filled beds & mats are bulky items and require a shipping surcharge per sheepy™ item to AK, HI, PR & VI. please use the "estimate shipping and tax" section of the shopping cart for more details.

how fast is rush shipping?

our free shipping is already fast, but rush shipping will arrive in 3 business days or less. and it guarantees orders placed before 1:00 pm PT, monday through friday, will ship same day. excluding the following holidays:

  • january 1 — new year’s day
  • january 15 — martin luther king, jr.
  • february 19 — president’s day
  • may 28 — memorial day
  • july 4 — independence day
  • september 3 — labor day
  • october 8 — columbus day
  • november 12 — veterans day
  • november 22 — thanksgiving day
  • december 25 — christmas day

canada

we offer two shipping options to all of canada. please read the details below to determine the best shipping option for your order.

please note: our sheepy™ wool-filled beds & crate pads are bulky items and require a shipping surcharge of $50-75 per sheepy™ item.

special low cost shipping — $9.95 USD

  • delivery in 14-21 business days to most locations in canada
  • canada post delivery to your home
  • limited tracking information is available showing:
    1. initial scan into the fedex system
    2. delivery to the main hub
    3. fedex delivery to canada post
  • duty & taxes might be collected prior to delivery

choose this option to get the lowest possible shipping cost to canada.

express shipping — starts at $25 USD (based on total weight)

  • delivery in 3-5 business days to most locations in canada
  • carrier will be either DHL express or fedex international
  • full tracking all the way to your delivery address
  • fedex/dhl collects duty & taxes from you prior to delivery (not covered in the shipping cost)

choose this option for guaranteed, fast delivery with full tracking to your door.

united kingdom, ireland, france, germany, spain, netherlands, sweden, norway & finland 

we offer two shipping options to the united kingdom, france, and germany. please read the details below to determine the best shipping option for your order.

please note: our sheepy™ wool-filled beds & crate pads are bulky items and require a shipping surcharge of $50-75 per sheepy™ item.

special low cost shipping — $12.95 USD

  • delivery in 14-21 business days to most locations
  • local postal service delivery to your home
  • limited tracking information is available showing:
    1. initial scan into the fedex system
    2. delivery to the main hub
    3. fedex delivery to your local postal service
  • duty & taxes might be collected prior to delivery

choose this option to get the lowest possible shipping cost to canada.

express shipping — starts at $25 USD (based on total weight)

  • delivery in 3-5 business days to most locations
  • carrier will be either DHL express or fedex international
  • full tracking all the way to your delivery address
  • fedex/dhl collects duty & taxes from you prior to delivery (not covered in the shipping cost)

choose this option for guaranteed, fast delivery with full tracking to your door.

australia & new zealand

we offer two shipping options to australia and new zealand. please read the details below to determine the best shipping option for your order.

please note: our sheepy™ wool-filled beds & crate pads are bulky items and require a shipping surcharge of $50-75 per sheepy™ item.

special low cost shipping — $12.95 USD

  • delivery in 14-21 business days to most locations
  • local postal service delivery to your home
  • limited tracking information is available showing:
    1. initial scan into the fedex system
    2. delivery to the main hub
    3. fedex delivery to australia or new zealand post
  • duty & taxes might be collected prior to delivery

choose this option to get the lowest possible shipping cost to canada.

express shipping — starts at $25 USD (based on total weight)

  • delivery in 3-5 business days to most locations
  • carrier will be either DHL express or fedex international
  • full tracking all the way to your delivery address
  • fedex/dhl collects duty & taxes from you prior to delivery (not covered in the shipping cost)

choose this option for guaranteed, fast delivery with full tracking to your door.