Can I return or exchange my items?
yes, absolutely! we are a small company with free shipping on all outbound packages, so we are not able to offer free returns as well.
- place a new order for the item(s) you need now. we'll ship this order right away.
- send back your other item(s) as a return—below—and we'll refund you when it arrives at our warehouse.
up to 60 days after the purchase date, we refund the full purchase price for unused, unwashed items. refunds and exchanges will not be given for used or washed items. "used" includes, but is not limited to:
- missing product wrappers
- full of fur
- smells of smoke or perfume
- scratched or other damage
please note the following:
- since embroidered & custom items are made just for you, these products are not returnable.
- if your order qualified for free gifts, please include the corresponding gifts or you could receive a less-than-full-price refund to account for those items.
- securely re-package your items (using the original packaging if still available)
- include a short note with your name & order number
- use the carrier of your choice and send your package to this address
molly mutt returns
2855 mandela pkwy, suite 11
oakland, CA 94608
note: for small returns, the USPS flat rate padded envelope is the cheapest option. in general, USPS flat rate boxes are less expensive than Fedex and UPS.