Frequently Asked Questions

size	D	W	H	weight
petite	20"	20"	4"	under 15 lbs
small	22"	27"	5"	15-30 lbs
med/large	27"	36"	5"	30-70 lbs
huge	36"	45"	5"	70-120+ lbs
20" round		20"	4"	under 15 lbs
36" round		36"	5"	40-70 lbs
42" round		42"	5"	60-90 lbs

size	D	W	H	weight
small	22"	5"	5"	15-30 lbs
med/large	27"	5"	5"	30-70 lbs
huge	36"	5"	5"	70-120+ lbs

size	L	W	H
24 inches	24"	18"	21"
30 x 19 inches	30"	19"	21"
30 x 21 inches	30"	21"	24"
36 x 23 inches	36"	23"	25"
36 x 24 inches	36"	24"	27"
42 inches	42"	28"	31"
48 inches	48"	30"	33"
54 inches	54"	37"	45"

crate size	D	W (crate length)	H
24 inches	18"	24"	2.5"
30 inches*	21"	30"	2.5"
36 inches*	24"	36"	2.5"
42 inches	28"	42"	2.5"
48 inches	30"	48"	2.5"
54 inches	37"	54"	2.5"
* fits both crate sizes of this length

measure your crate's length and match it to the corresponding bumper size.

bumper height by size
24" crate	30" crate	36" crate	42" crate	48" crate	54" crate
10"	11"	12"	13"	13"	19"

bumper size	fits these crate sizes
size	L	W	H
24 inch crate	24"	18"	21"
30 inch crate	30"	19"	21"
	30"	21"	24"
36 inch crate	36"	23"	25"
	36"	24"	27"
42 inch crate	42"	28"	31"
48 inch crate	48"	30"	33"
54 inch crate	54"	37"	45"

section	2-seater	3-seater	3-seater XL
seat width	55"	70"	84"
cover length	78"	78"	78"
arm width	22"	22"	22"
arm length	32"	32"	32"
seat crease back	42"	42"	42"
seat crease forward	36"	36"	36"

small: 48" x 56"

large: 52" x 72"

small: 10 - 14"

medium: 12 - 18"

large: 15 - 24"

extra large: 17 - 28"

We have a full custom shop and are pleased to quote any project you'd like done using the beautiful molly mutt fabrics. Need to cover a dog bed or crate that doesn’t match our sizes? Or maybe you have a more elaborate project?

We've made couch seat covers, curtains, bird cage covers, mini-fridge covers, RV cushions and more. All of our custom work is done right here in our Oakland, California warehouse.

If you need a custom size or product, please complete our custom work form and we'll get back to you with a quote.

Climate Neutral is a 501(c)3 nonprofit that leads a global movement of individuals and companies to eliminate carbon emissions. Our label, Climate Neutral Certified, is a trusted, independent standard for climate neutrality. It empowers consumers to find brands that are leading on immediate climate action. All companies that get certified must reduce and compensate for all of their emissions from making and delivering products and services. Climate Neutral works with over 400 companies and their label can be found on millions of products worldwide.

Mission: Eliminate greenhouse gas emissions by creating the world's most recognized and trusted climate label, paired with accessible, action-focused tools and resources.

Label: The Climate Neutral Certified label is earned by brands that demonstrate they have invested to avoid, remove, and reduce all of the carbon emissions from making and delivering their products and services.

read more about our certification

The OEKO-TEX® STANDARD 100 badge certifies that this product's fabric has been tested for harmful substances and it has been found to be harmless for human (and pet) health.

View our certificate

Organic
Certified by GOTS-20200669

The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. A product can only be GOTS certified when the entire production chain — from harvesting of the raw materials to labelling the finished product — meets the requirements.

Crate covers, car seat covers, couch covers & pillow packs:

1. Wash in cold water with a mild detergent
2. Remove items from washer immediately
3. Hang the item or lay flat to dry

Avoid shrinking
Don’t leave items to sit in the washer (or soak) for an extended period of time. This can cause cotton—even preshrunk—to shrink.

Avoid fading/discoloration
Please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

Dog bed covers, crate pad covers, pet blankets, stuff sacks:

1. Wash in cold water with a mild detergent
2. Don’t let items soak for a long period after the wash
3. Tumble dry on the low or warm heat setting

Avoid shrinking
Don’t leave items to sit in the washer (or soak) for an extended period of time. This can cause cotton—even preshrunk—to shrink.

Avoid fading/discoloration
Please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

Armor liners:

1. Wipe with a damp cloth & gentle soap
2. If further cleaning is needed, wash in cold water
3. Hang the item to dry

Avoid shrinking
Don’t leave items to sit in the washer (or soak) for an extended period of time. This can cause cotton—even preshrunk—to shrink.

Avoid fading/discoloration
Please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

1. Spot clean by hand with a mild detergent or woolite
2. Lather for about 20 seconds, then rinse the area with clean water
3. Gently squeeze out excess water and lay in the sun to dry

Refresh your wool
Lay the wool-filled encasement in the sun for 2-3 hours every month or so to freshen and cleanse the wool fibers.

No washer or dryer!
The agitation during the wash, and the heat from the dryer, will ruin the structure of the wool fibers and its natural lanolin.

over time the wool inside the insert can compress and possibly shift around. to re-fluff the insert, follow these simple instructions:

1. Remove the cover from the insert
2. Grab the wool — through the top & bottom of the encasement — and pull it apart
3. Repeat this over the entire insert until fully re-fluffed

If your insert still feels a bit flat, contact us about some extra wool.

Please avoid using detergents with the following, as these ingredients can cause premature fading:

Bleach or bleach additives and optical brighteners, which are showing up in more and more detergents these days. There is some debate about the environmental and health effects of optical brighteners, but they can cause colors to fade or discolor. Look for any of these names on your detergent bottle:

• optical brightening agents (obas)
• optical whiteners
• fluorescent brightening agents
• fluorescent brighteners
• fluorescent optical brighteners
• fluorescent whitening agents (fwas)
• fluorescent white dyes
• organic fluorescent dyes

It's a dog eat bed world out there!

molly mutt customers have sharp teeth & claws — no, not you!

We know our products have to be durable. So, we specify the density of the weave in our material so that it's woven tightly to guard against snags and tearing.

But we also know there's no such thing as "chewproof" when a determined dog is involved!

So we've designed a repair program to fix all sorts of tears, rips, and other damage.

No, but we do offer water-resistant liners for both our dog beds and crate pads.

Our liners are designed to fit inside over the mattress and under the cover — protecting the insides from the elements.

The quick answer is the United States, China, and India.

The longer, more nuanced, answer starts back in 2008 when molly mutt was founded. Upon launching our business we were disappointed to learn that it is impossible to manufacture high quality 100% cotton canvas textiles, in our own designs, anywhere in the United States. That is simply the reality of the textile printing industry — it has all moved overseas.

We buy and make all we can here in the Unites States, including: our 100% wool-filled inserts, crate bumpers, "fresh" dog bed deodorizer, and our collars and leads. We do all of the hand-filling and finishing of our wool inserts, as well as the custom sewing projects and all embroidery, ourselves in our Oakland, CA warehouse.

Our textile products are manufactured in two factories, one each in China and India. We have worked with these factories for a combined 10 years and we consider them more as friends than just business partners.

Both factories are outstanding manufacturing partners for us. They make every product exactly to the standards that we require. However we don't simply take their word for it, we inspect every shipment ourselves before it leaves our factory.

In addition, we also independently inspect the factory once a year with a reputable and internationally-recognized 3rd party inspection company to ensure they adhere to our Supplier Code of Ethics for social, environmental, labor, and ethical standards.

And finally, our products are also submitted for 3rd party, independent laboratory analysis on a regular basis to confirm that the finished products exactly meet our specifications. Not a single molly mutt product is made anywhere other than at our factories, under our specifications, with our inspection.

Want it made in the USA? Complete our custom work form and we'll get back to you with a quote for the work!

We do our very best to represent the color of our prints as accurately as possible on our website.

However, please be aware that factors such as varying screen calibrations and the lighting in which you view your items can affect the way a pattern looks. It is also possible that prints from different dye lots may vary slightly in tone and hue.

The cotton used in all of our products is thick, yet soft to the touch, 100% cotton canvas. We even go so far as to specify the density of the weave so it is durable and will stand up to years of normal dog use.

This material is featured in our dog bed covers, crate pad covers, dog crate covers, dog car seat covers, dog blankets and pillow packs.

For those customers that don’t have enough old pillows, blankets, etc. around their home to stuff a new dog bed, we offer sustainably sourced wool-filled dog bed inserts.

We worked for over two years to find the best possible farm to partner with and we're happy to say they are based in our home state of California!

All of our wool-filled inserts are handmade in our Oakland warehouse and each one is stuffed and weighed to meet our high standards for your dog's comfort.

Our wool...

• is 100% all natural
• stays cool in the summer & warm in the winter
• will last for a lifetime
• is anti-microbial & chemical free
• is responsibly sourced in california

When you combine our 100% cotton canvas dog bed covers with our wool-filled inserts you get the perfect year-round dog bed!

note: if you want to have a couch cover that stays in place during use, you can also add our adjustable straps for an even more secure fit.

Once a shipping label has been printed you will receive an email with your tracking information. It can take up to 24 hours for the tracking link to show up-to-date information.

If the tracking shows your order was delivered, but you didn't receive it, see below.

We know that you know this, but be sure to check the surroundings at your place of delivery as some carriers will hide the package to keep it from being stolen. Please also check with your neighbors or other household members to confirm someone else didn't pick up the package for you.

It is, unfortunately, common to see packages marked as delivered by the carrier prematurely — with them actually arriving 2-3 days later.

If you are still unable to locate your package after considering the above, please contact us with as many details as possible about your situation. There will be instances where a police report or a claim with the carrier will need to be filed before we can proceed with reshipping your order.

We ship out of our Oakland, CA warehouse Monday through Friday. Orders are typically shipped within 24 hours of being placed. Orders with personalization can take an extra 1-2 days to ship.

If you have not received a shipping notification email, please check your spam or junk folder. Sometimes these emails can accidentally be routed there.

Ground shipments are via Fedex Ground/Home Delivery and USPS — we choose the best service based on your ship-to address. 2-day air and overnight shipments are sent via Fedex Express.

Please see specifics for international shipping details below.

We are pleased to offer free shipping on all contiguous U.S. retail orders!

Residents of AK, HI, PR, VI, and other US territories must pay for USPS shipping, starting at $9.95.

Please note: our sheepy™ wool-filled beds & crate pads are bulky items and require a shipping surcharge, per item, to PO Boxes and the states/territories mentioned above. Please use the "shipping" section of the shopping cart for more details.

We do our very best to ship orders within 1 business day of the order date, although they can take 1-2 days longer depending on volume.

The following holidays might add extra shipping days:

• January 1 — New Year's Day
• January 15 — Martin Luther King, jr.
• February 19 — President's Day
• May 28 — Memorial Day
• July 4 — Independence Day
• September 3 — Labor Day
• October 8 — Columbus Day
• November 12 — Veterans Day
• November 22 — Thanksgiving Day
• December 25 — Christmas Day

We will rush to ship an overnight order same day, but we can't guarantee same-day shipping for orders placed after 1:00 pm Pacific Time.

Please note: orders placed Monday through Thursday will be delivered the next day. Orders placed on Friday will be delivered on Monday; Saturday and Sunday orders on Tuesday.

We are excited to offer international ground shipping (via Fedex) to all of Canada with duties & taxes included in the shipping price!

This shipping service will provide a faster, more seamless shipping experience to our Canadian customers.

Rates start at $12 and include:

• delivery by Fedex in 7-10* business days to most locations in Canada
• full tracking all the way to your delivery address
• duty & taxes are collected at checkout so there will be no delay in delivering your package

*Northern Canada provinces can take up to 10-14 days and are subject to Fedex's Northern Canada Surcharge: an additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut and Labrador. This surcharge applies to postal codes including, but not limited to, A0K, A0P-A0R, A2V and X0A-Y9Z.

• delivery by Fedex in 7-10* business days to most locations
• full tracking all the way to your delivery address
• duty & taxes are not collected at checkout based on Australian/New Zealand import laws

*Outlying areas can take up to 14-21 days

• delivery by Fedex in 7-10 business days to most locations
• full tracking all the way to your delivery address
• duty & taxes are not collected at checkout

If you receive your molly mutt products and find that they are in some way defective please contact us right away! We want to make sure that all molly mutt products meet our standards for durability and quality.

At this time we treat all exchanges as returns. This way you can order the items you want right away, as opposed to waiting for an exchange to process.

Please see our return instructions below.

We're a small company trying to compete with some big pet brands, but we're proud to offer free shipping on all outbound packages.*

Unfortunately, we can't compete on all fronts, so we're not able to offer free returns as well.

exchanges

1. Place a new order for the item(s) you need now. We'll ship this order right away.
2. Follow the returns process below.

returns

Up to 30 days after the purchase date, we refund the full purchase price for unused, unwashed items.

Refunds and exchanges will not be given for used or washed items.** "Used" includes, but is not limited to:

• Full of fur
• Smells of smoke or perfume
• Scratched or other damage
• Dirty or dusty
• Discoloration
• Washed or dried

Please note the following return details:

• Since embroidered & custom items are made just for you, these products are not returnable.
• If your order qualified for free gifts, please include the corresponding gifts or you could receive a less-than-full-price refund to account for those items.

steps for returns

1. Securely re-package your items — please use the original packaging if still available. If not, use the smallest box possible to avoid additional return shipping charges.
2. Include a short note with your name, order number & RMA number.
3. Complete our online return request form and allow 1-3 business days for approval.

Returns request form

Please inspect your items before returning them and remove any pet hair with a lint brush.

Please note the following:

1. *Contiguous U.S. customers only.
2. **Items deemed to be "used" will either be sent back to the customer, at their own expense, or subject to a cleaning fee. A full assessment will be done to determine the cleaning fee, which will be communicated to the customer via email or phone before being deducted from the refund amount.
3. We offer customers our shipping rates on returns and we deduct that amount from the refund. We have access to much lower rates than you'll get in your local store.
4. For small returns (bed covers, liners, etc.) the USPS flat rate padded envelope is the cheapest option. It will beat even our shipping rates.

Occasionally we sell out of sizes. If a size is missing from your favorite pattern that means we cannot currently ship the item.

Feel free to contact us as there may be 1-2 items that are not listed on our website.

Our prints are named for songs we love. Have a listen!