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frequently asked questions

we're here to help!

below are common questions & answers to help with your molly mutt purchase. feel free to contact us or give molly mutt headquarters a call (510) 238-8400.

product & stock

what are your product sizes?

click the size chart below to view a larger version. please contact us if you have any questions about our sizes.

dog car seat covers are one size, measure 56" x 56", and fit nearly all vehicles with front & rear headrests.

do you offer custom sizes?

we have a full custom shop and are pleased to quote any project you'd like done using the beautiful molly mutt fabrics. need to cover a dog bed or crate that doesn't match our sizes? or maybe you have a more elaborate project?

we've made couch seat covers, curtains, bird cage covers, mini-fridge covers, RV cushions and more. simply complete our custom work form and we'll get back to you with a quote. all of our custom work is done right here in our oakland, california facility.

if you need a custom size or product, please complete our custom work form and we'll get back to you with a quote.

how do i clean my molly mutt products?

all molly mutt products are 100% washable. please wash according to your product type as follows:

  • crate covers - cold water wash, hang dry only
  • duvets, stuff sacks, pillow packs - cold water wash, tumble dry low
  • wool products - hand wash with a gentle detergent, leave to dry in the sun

wool should NEVER go in the washer or dryer!

for molly mutt outside (indoor/outdoor) and armor we recommend wiping off the product. if further cleaning is required, wash in cold water and hang dry.

Please avoid using detergents with "optical brighteners" when washing any of our products that use our indoor/outdoor fabrics as these ingredients can cause premature fading.

please note: make sure that you don't leave your molly mutt products sitting in the washer (or soaking) for an extended period of time.

how durable are your products?

our products are made of durable fabrics and stand up to normal wear and tear and numerous washings. unfortunately we do not offer any chew/tear-proof guarantees on our products. because they are stuffed with your old stuff it may help calm/soothe your pet, which may lead to fewer incidents.

are your duvets chew-proof?

unfortunately we cannot make any chew-proof guarantees regarding our products.

are your products waterproof?

no, but... our indoor/outdoor line of duvets are water-resistant — making it easy to clean up after accidents or after a day in the great outdoors.

we also offer armor, which is a water-resistant liner designed to fit inside your molly mutt duvet. with armor, the insides of your duvet are protected from the elements.

how accurate are your product photos?

we do our very best to represent the color of our patterns as accurately as possible on our website.

however, please be aware that factors such as varying screen calibrations and the lighting in which you view your items can affect the way a pattern looks. it is also possible that patterns from different dye lots may vary slightly in tone and hue.

ordering

which countries do you ship to? which carriers do you use? etc.

please see our shipping page for all our shipping details.

i can't find my favorite pattern in the size i need!

occasionally we sell out of sizes. if a size is missing from your favorite pattern that means we cannot currently ship the item.

feel free to contact us as there may be items that are not listed on our website.

what if my order contains a defective product?

if you receive your molly mutt products and find that they are in some way defective please let us know! we want to make sure that all molly mutt products meet our standards for durability and quality. we will make sure that you are sent a replacement quickly!

can i return or exchange my items?

we accept returns & exchanges for unused, unwashed items. refunds and exchanges will not be given for used or washed items.  "used" includes, but is not limited to:

  • full of fur
  • smells of smoke or perfume
  • scratched or other damage

please use our returns & exchanges form. once we receive your package it can take up to 3-5 business days for your return/exchange to be processed.

please note: since personalized items are made just for you, these products are not returnable once they’ve been embroidered.

contact us

(510) 238-8400 — or — send us an email