Frequently Asked Questions

size	D	W	H	weight
petite	20"	20"	4"	under 15 lbs
small	22"	27"	5"	15-30 lbs
med/large	27"	36"	5"	30-70 lbs
huge	36"	45"	5"	70-120+ lbs
20" round		20"	4"	under 15 lbs
36" round		36"	5"	40-70 lbs
42" round		42"	5"	60-90 lbs

size	D	W	H	weight
small	22"	5"	5"	15-30 lbs
med/large	27"	5"	5"	30-70 lbs
huge	36"	5"	5"	70-120+ lbs

size	L	W	H
24 inches	24"	18"	21"
30 x 19 inches	30"	19"	21"
30 x 21 inches	30"	21"	24"
36 x 23 inches	36"	23"	25"
36 x 24 inches	36"	24"	27"
42 inches	42"	28"	31"
48 inches	48"	30"	33"
54 inches	54"	37"	45"

crate size	D	W (crate length)	H
24 inches	18"	24"	2.5"
30 inches*	21"	30"	2.5"
36 inches*	24"	36"	2.5"
42 inches	28"	42"	2.5"
48 inches	30"	48"	2.5"
54 inches	37"	54"	2.5"
* fits both crate sizes of this length

section	2-seater	3-seater	3-seater XL
seat width	55"	70"	84"
cover length	78"	78"	78"
arm width	22"	22"	22"
arm length	32"	32"	32"
seat crease back	42"	42"	42"
seat crease forward	36"	36"	36"

small: 48" x 56"

large: 52" x 72"

small: 10 - 14"

medium: 12 - 18"

large: 15 - 24"

extra large: 17 - 28"

we have a full custom shop and are pleased to quote any project you'd like done using the beautiful molly mutt fabrics. need to cover a dog bed or crate that doesn’t match our sizes? or maybe you have a more elaborate project?

we've made couch seat covers, curtains, bird cage covers, mini-fridge covers, RV cushions and more. simply complete our custom work form and we'll get back to you with a quote. all of our custom work is done right here in our Oakland, California warehouse.

if you need a custom size or product, please complete our custom work form and we'll get back to you with a quote.

Climate Neutral is a 501(c)3 nonprofit that leads a global movement of individuals and companies to eliminate carbon emissions. Our label, Climate Neutral Certified, is a trusted, independent standard for climate neutrality. It empowers consumers to find brands that are leading on immediate climate action. All companies that get certified must reduce and compensate for all of their emissions from making and delivering products and services. Climate Neutral works with over 400 companies and their label can be found on millions of products worldwide.

Mission: Eliminate greenhouse gas emissions by creating the world's most recognized and trusted climate label, paired with accessible, action-focused tools and resources.

Label: The Climate Neutral Certified label is earned by brands that demonstrate they have invested to avoid, remove, and reduce all of the carbon emissions from making and delivering their products and services.

read more about our certification

the OEKO-TEX® STANDARD 100 badge certifies that this product's fabric has has been tested for harmful substances and it has been found to be harmless for human (and pet) health.

view our certificate

Organic
Certified by GOTS-20200669

the Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. a product can only be GOTS certified when the entire production chain — from harvesting of the raw materials to labelling the finished product — meets the requirements.

please avoid using detergents with the following, as these ingredients can cause premature fading:

bleach or bleach additives and optical brighteners, which are showing up in more and more detergents these days. there is some debate about the environmental and health effects of optical brighteners, but they can cause colors to fade or discolor. look for any of these names on your detergent bottle:

• optical brightening agents (obas)
• optical whiteners
• fluorescent brightening agents
• fluorescent brighteners
• fluorescent optical brighteners
• fluorescent whitening agents (fwas)
• fluorescent white dyes
• organic fluorescent dyes

our products are pre-shrunk, but the extreme heat from some dryers and soaking can cause unintended shrinkage. because we use 100% cotton canvas in nearly all of our products, avoid leaving your items sitting in the washer (or soaking) for an extended period of time. this can cause cotton to shrink.

please follow the care instructions for your specific product.

1. wash in cold water with a mild detergent
2. remove items from washer immediately
3. hang the item or lay flat to dry

avoid shrinking
don’t leave items to sit in the washer (or soak) for an extended period of time. this can cause cotton—even preshrunk—to shrink.

avoid fading/discoloration
please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

1. wash in cold water with a mild detergent
2. don’t let items soak for a long period after the wash
3. tumble dry on the low or warm heat setting

avoid shrinking
don’t leave items to sit in the washer (or soak) for an extended period of time. this can cause cotton—even preshrunk—to shrink.

avoid fading/discoloration
please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

1. spot clean by hand with a mild detergent or woolite
2. lather for about 20 seconds, then rinse the area with clean water
3. gently squeeze out excess water and lay in the sun to dry

refresh your wool
lay the wool-filled encasement in the sun for 2-3 hours every month or so to freshen and cleanse the wool fibers.

no washer or dryer!
the agitation during the wash, and the heat from the dryer, will ruin the structure of the wool fibers and its natural lanolin.

1. wipe with a damp cloth & gentle soap
2. if further cleaning is needed, wash in cold water
3. hang the item to dry

avoid shrinking
don’t leave items to sit in the washer (or soak) for an extended period of time. this can cause cotton—even preshrunk—to shrink.

avoid fading/discoloration
please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

our products are made of durable fabrics and stand up to normal wear and tear and numerous washings. unfortunately we do not offer any chew/tear-proof guarantees on our products. because our dog bed covers are stuffed with your old stuff in the stuff sack, it may help calm/soothe your pet, which can lead to fewer incidents.

unfortunately, we cannot make any chew-proof guarantees regarding our products.

no, but… our indoor/outdoor line of duvets are water-resistant — making it easy to clean up after accidents or after a day in the great outdoors.

we also offer armor bed liners and armor crate pad liners, which are a water-resistant liner designed to fit inside your mollymutt dog bed cover or crate pad cover. with armor, the insides of your duvets are protected from the elements.

we do our very best to represent the color of our patterns as accurately as possible on our website.

however, please be aware that factors such as varying screen calibrations and the lighting in which you view your items can affect the way a pattern looks. it is also possible that patterns from different dye lots may vary slightly in tone and hue.

the cotton used in all of our products is thick, yet soft to the touch, 100% cotton canvas. we even go so far as to specify the density of the weave so it is durable and will stand up to years of normal dog use.

this material is featured in our dog bed covers, crate pad covers, dog crate covers, dog car seat covers, dog blankets and pillow packs.

for those customers that don’t have enough old pillows, blankets, etc. around their home to stuff a new dog bed, we offer sustainably sourced wool-filled dog bed inserts.

we worked for over 2 years to find the best possible farm to partner with and we're happy to say they are based in our home state of California!

all of our wool-filled inserts are handmade in our Oakland warehouse and each one is stuffed and weighed to meet our high standards for a comfortable dog bed.

our wool...

• is 100% all natural
• stays cool in the summer & warm in the winter
• will last for a lifetime
• is anti-microbial & chemical free
• is responsibly sourced in california

when you combine our 100% cotton canvas dog bed covers with our wool-filled inserts you get the perfect year-round dog bed!

note: if you want to have a couch cover that stays in place during use, you can also add our adjustable straps for an even more secure fit.

we ship out of our Oakland, CA warehouse Monday through Friday. orders are typically shipped within 24 hours of being placed. orders with personalization can take an extra 1-2 days to ship.

if you have not received a shipping notification email, please check your spam or junk folder. sometimes these emails can accidentally be routed there.

ground shipments are via Fedex Ground/Home Delivery and USPS — we choose the best service based on your ship-to address. 2-day air and overnight shipments are sent via Fedex Express.

please see specifics for international shipping details below.

we are pleased to offer free shipping on all contiguous U.S. retail orders!

residents of AK, HI, PR, VI, and other US territories must pay for USPS shipping, starting at $9.95.

please note: our sheepy™ wool-filled beds & crate pads are bulky items and require a shipping surcharge, per item, to PO Boxes and the states/territories mentioned above. please use the "shipping" section of the shopping cart for more details.

we do our very best to ship orders within 1 business day of the order date — even embroidery orders, although they can take 1-2 days longer depending on volume.

the following holidays might add extra shipping days:

• January 1 — New Year's Day
• January 15 — Martin Luther King, jr.
• February 19 — President's Day
• May 28 — Memorial Day
• July 4 — Independence Day
• September 3 — Labor Day
• October 8 — Columbus Day
• November 12 — Veterans Day
• November 22 — Thanksgiving Day
• December 25 — Christmas Day

we will rush to ship an overnight order same day, but we can’t guarantee same-day shipping for orders placed after 1:00 pm Pacific Time.

please note: orders placed Monday through Thursday will be delivered the next day. orders placed on Friday will be delivered on Monday; Saturday and Sunday orders on Tuesday.

we are excited to offer international ground shipping (via Fedex) to all of Canada with duties & taxes included in the shipping price!

this shipping service will provide a faster, more seamless shipping experience to our Canadian customers.

rates start at $11 and include:

• delivery by fedex in 5-7* business days to most locations in Canada
• full tracking all the way to your delivery address
• duty & taxes are collected at checkout so there will be no delay in delivering your package

*Northern Canada provinces can take up to 10-14 days and are subject to Fedex’s Northern Canada Surcharge: an additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut and Labrador. This surcharge applies to postal codes including, but not limited to, A0K, A0P-A0R, A2V and X0A-Y9Z.

• delivery by Fedex in 5-7* business days to most locations
• full tracking all the way to your delivery address
• duty & taxes are not collected at checkout based on Australian import laws

*outlying areas can take up to 10-14 days

• delivery by Fedex in 5-7 business days to most locations
• full tracking all the way to your delivery address
• duty & taxes are not collected at checkout

once a shipping label has been printed you will receive an email with your tracking information. it can take a few hours for the tracking link to show up-to-date information.

if the tracking shows your order was delivered, but you didn't receive it, see below.

we know that you know this, but be sure to check the surroundings at your place of delivery as some carriers will hide the package to keep it from being stolen. please also check with your neighbors or other household members to confirm someone else didn't pick up the package for you.

it is, unfortunately, common to see packages marked as delivered by the carrier prematurely — with them actually arriving 2-3 days later.

if you are still unable to locate your package after considering the above, please contact us with as many details as possible about your situation. there will be instances where a police report or a claim with the carrier will need to be filed before we can proceed with reshipping your order.

if you receive your molly mutt products and find that they are in some way defective please let us know! we want to make sure that all molly mutt products meet our standards for durability and quality. we will make sure that you are sent a replacement quickly!

at this time we treat all exchanges as returns. this way you can order the items you want right away, as opposed to waiting for an exchange to process.

please see our return instructions below.

we're a small company trying to compete with some big pet brands, so we offer free shipping on all outbound packages. unfortunately, we can't compete on all fronts, as we're not able to offer free returns as well.

exchanges

1. place a new order for the item(s) you need now. we'll ship this order right away.
2. send back your other item(s) as a return — below — and we'll refund you when it arrives at our warehouse.

returns

up to 30 days after the purchase date, we refund the full purchase price for unused, unwashed items.

refunds and exchanges will not be given for used or washed items. "used" includes, but is not limited to:

• full of fur
• smells of smoke or perfume
• scratched or other damage
• dirty or dusty
• discoloration
• washed or dried

please note the following return details:

• since embroidered & custom items are made just for you, these products are not returnable.
• if your order qualified for free gifts, please include the corresponding gifts or you could receive a less-than-full-price refund to account for those items.

steps for returns

1. securely re-package your items (using the original packaging if still available)
2. include a short note with your name & order number
3. use the carrier of your choice and send your package to the address below

Molly Mutt Returns
2855 Mandela Pkwy, Suite 11
Oakland, CA 94608

please note: we offer customers our shipping rates on returns and we deduct that amount from the refund. we have access to much lower rates than you’ll get in your local store. contact us for this option.

for small returns, the USPS flat rate padded envelope is the cheapest option. in general, USPS flat rate boxes are less expensive than Fedex and UPS.

occasionally we sell out of sizes. if a size is missing from your favorite pattern that means we cannot currently ship the item.

feel free to contact us as there may be items that are not listed on our website.

our prints are named for songs we love. take a listen!