Frequently Asked Questions

topics

product sizes

what are your dog beds, wool inserts, stuff sacks & armor bed liner sizes?
size D W H weight
petite 20" 20" 4" under 15 lbs
small 22" 27" 5" 15-30 lbs
med/large 27" 36" 5" 30-70 lbs
huge 36" 45" 5" 70-120+ lbs
20" round   20" 4" under 15 lbs
36" round   36" 5" 40-70 lbs
42" round   42" 5" 60-90 lbs
what are your pillow packs sizes?
size D W H weight
small 22" 27" 5" 15-30 lbs
med/large 27" 36" 5" 30-70 lbs
huge 36" 45" 5" 70-120+ lbs
what are your crate cover sizes?
size L W H
24 inches 24" 18" 21"
30 x 19 inches 30" 19" 21"
30 x 21 inches 30" 21" 24"
36 x 23 inches 36" 23" 25"
36 x 24 inches 36" 24" 27"
42 inches 42" 28" 31"
48 inches 48" 30" 33"
54 inches 54" 37" 45"
what are your crate pads, crate wool inserts & armor create liner sizes?
size D W H
24 inches 24" 18" 2.5"
30 inches* 30" 21" 2.5"
36 inches* 36" 24" 2.5"
42 inches 42" 28" 2.5"
48 inches 48" 30" 2.5"
54 inches 54" 37" 2.5"
* fits both sizes of crate
what are your couch cover sizes?
section 2-seater 3-seater 3-seater XL
seat width 55" 70" 84"
cover length 78" 78" 78"
arm width 22" 22" 22"
arm length 32" 32" 32"
seat crease back 42" 42" 42"
seat crease forward 36" 36" 36"
what are your pet blanket sizes?

small: 48" x 56"

large: 52" x 72"

what are your dog collar sizes?

small: 10 - 14"

medium: 12 - 18"

large: 15 - 24"

extra large: 17 - 28"

do you offer custom sizes?

we have a full custom shop and are pleased to quote any project you'd like done using the beautiful molly mutt fabrics. need to cover a dog bed or crate that doesn’t match our sizes? or maybe you have a more elaborate project?

we've made couch seat covers, curtains, bird cage covers, mini-fridge covers, RV cushions and more. simply complete our custom work form and we'll get back to you with a quote. all of our custom work is done right here in our Oakland, California warehouse.

if you need a custom size or product, please complete our custom work form and we'll get back to you with a quote.

product care & info

how do i avoid fading or discoloring?

please avoid using detergents with the following, as these ingredients can cause premature fading:

bleach or bleach additives and optical brighteners, which are showing up in more and more detergents these days. there is some debate about the environmental and health effects of optical brighteners, but they can cause colors to fade or discolor. look for any of these names on your detergent bottle:

  • optical brightening agents (obas)
  • optical whiteners
  • fluorescent brightening agents
  • fluorescent brighteners
  • fluorescent optical brighteners
  • fluorescent whitening agents (fwas)
  • fluorescent white dyes
  • organic fluorescent dyes
how do i avoid shrinking?

our products are pre-shrunk, but the extreme heat from some dryers and soaking can cause unintended shrinkage. because we use 100% cotton canvas in nearly all of our products, avoid leaving your items sitting in the washer (or soaking) for an extended period of time. this can cause cotton to shrink.

please follow the care instructions for your specific product.

how do i clean my crate cover, car seat cover, couch cover & pillow pack?
  1. wash in cold water with a mild detergent
  2. remove items from washer immediately
  3. hang the item or lay flat to dry

avoid shrinking
don’t leave items to sit in the washer (or soak) for an extended period of time. this can cause cotton—even preshrunk—to shrink.

avoid fading/discoloration
please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

how do i clean my dog bed cover, crate pad cover, pet blanket, stuff sack?
  1. wash in cold water with a mild detergent
  2. don’t let items soak for a long period after the wash
  3. tumble dry on the low or warm heat setting

avoid shrinking
don’t leave items to sit in the washer (or soak) for an extended period of time. this can cause cotton—even preshrunk—to shrink.

avoid fading/discoloration
please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

how do i clean my wool insert?
  1. spot clean by hand with a mild detergent or woolite
  2. lather for about 20 seconds, then rinse the area with clean water
  3. gently squeeze out excess water and lay in the sun to dry

refresh your wool
lay the wool-filled encasement in the sun for 2-3 hours every month or so to freshen and cleanse the wool fibers.

no washer or dryer!
the agitation during the wash, and the heat from the dryer, will ruin the structure of the wool fibers and its natural lanolin.

how do i clean my outside (indoor/outdoor) products & armor liners?
  1. wipe with a damp cloth & gentle soap
  2. if further cleaning is needed, wash in cold water
  3. hang the item to dry

avoid shrinking
don’t leave items to sit in the washer (or soak) for an extended period of time. this can cause cotton—even preshrunk—to shrink.

avoid fading/discoloration
please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

how durable are molly mutt products?
our products are made of durable fabrics and stand up to normal wear and tear and numerous washings. unfortunately we do not offer any chew/tear-proof guarantees on our products. because our dog bed covers are stuffed with your old stuff in the stuff sack, it may help calm/soothe your pet, which can lead to fewer incidents.
are molly mutt products chew-proof?
unfortunately, we cannot make any chew-proof guarantees regarding our products.
are molly mutt products waterproof?

no, but… our indoor/outdoor line of duvets are water-resistant — making it easy to clean up after accidents or after a day in the great outdoors.

we also offer armor bed liners and armor crate pad liners, which are a water-resistant liner designed to fit inside your mollymutt dog bed cover or crate pad cover. with armor, the insides of your duvets are protected from the elements.

how accurate are your product images?

we do our very best to represent the color of our patterns as accurately as possible on our website.

however, please be aware that factors such as varying screen calibrations and the lighting in which you view your items can affect the way a pattern looks. it is also possible that patterns from different dye lots may vary slightly in tone and hue.

what material do you use for your covers?

the cotton used in all of our products is thick, yet soft to the touch, 100% cotton canvas. we even go so far as to specify the density of the weave so it is durable and will stand up to years of normal dog use.

this material is featured in our dog bed covers, crate pad covers, dog crate covers, dog car seat covers, dog blankets and pillow packs.

why does wool make a good dog bed?

for those customers that don’t have enough old pillows, blankets, etc. around their home to stuff a new dog bed, we offer sustainably sourced wool-filled dog bed inserts.

we worked for over 2 years to find the best possible farm to partner with and we're happy to say they are based in our home state of California!

all of our wool-filled inserts are handmade in our Oakland warehouse and each one is stuffed and weighed to meet our high standards for a comfortable dog bed.

our wool...

  • is 100% all natural
  • stays cool in the summer & warm in the winter
  • will last for a lifetime
  • is anti-microbial & chemical free
  • is responsibly sourced in california

when you combine our 100% cotton canvas dog bed covers with our wool-filled inserts you get the perfect year-round dog bed!

shipping information

where do you ship from?

we ship out of our Oakland, CA warehouse Monday through Friday. orders are typically shipped within 24 hours of being placed. orders with personalization can take an extra 1-2 days to ship.

if you have not received a shipping notification email, please check your spam or junk folder. sometimes these emails can accidentally be routed there.

how are orders shipped?

ground shipments are via Fedex Ground/Home Delivery and USPS — we choose the best service based on your ship-to address. 2-day air and overnight shipments are sent via Fedex Express.

please see specifics for international shipping details below.

how much does shipping cost in the U.S.?

we are pleased to offer free shipping on all contiguous U.S. retail orders!

residents of AK, HI, PR, VI, and other US territories must pay for USPS shipping, starting at $9.95.

please note: our sheepy™ wool-filled beds & crate pads are bulky items and require a shipping surcharge, per item, to PO Boxes and the states/territories mentioned above. please use the "shipping" section of the shopping cart for more details.

how fast do you ship for U.S. orders?

we do our very best to ship orders within 1 business day of the order date — even embroidery orders, although they can take 1-2 days longer depending on volume.

the following holidays might add extra shipping days:

  • January 1 — New Year's Day
  • January 15 — Martin Luther King, jr.
  • February 19 — President's Day
  • May 28 — Memorial Day
  • July 4 — Independence Day
  • September 3 — Labor Day
  • October 8 — Columbus Day
  • November 12 — Veterans Day
  • November 22 — Thanksgiving Day
  • December 25 — Christmas Day
what are your overnight shipping restrictions for the U.S.?

we will rush to ship an overnight order same day, but we can’t guarantee same-day shipping for orders placed after 1:00 pm Pacific Time.

please note: orders placed Monday through Thursday will be delivered the next day. orders placed on Friday will be delivered on Monday; Saturday and Sunday orders on Tuesday.

what are your international shipping details for Canada?

we are excited to offer international ground shipping (via Fedex) to all of Canada with duties & taxes included in the shipping price!

this shipping service will provide a faster, more seamless shipping experience to our Canadian customers.

rates start at $11 and include:

  • delivery by fedex in 5-7* business days to most locations in Canada
  • full tracking all the way to your delivery address
  • duty & taxes are collected at checkout so there will be no delay in delivering your package

*Northern Canada provinces can take up to 10-14 days and are subject to Fedex’s Northern Canada Surcharge: an additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut and Labrador. This surcharge applies to postal codes including, but not limited to, A0K, A0P-A0R, A2V and X0A-Y9Z.

what are your international shipping details for Australia & New Zealand?
  • delivery by Fedex in 5-7* business days to most locations
  • full tracking all the way to your delivery address
  • duty & taxes are not collected at checkout based on Australian import laws

*outlying areas can take up to 10-14 days

what are your international shipping details for the UK & Europe?
  • delivery by Fedex in 5-7 business days to most locations
  • full tracking all the way to your delivery address
  • duty & taxes are not collected at checkout

returns & exchanges

what can i do if a pattern is sold out for the size i need?

occasionally we sell out of sizes. if a size is missing from your favorite pattern that means we cannot currently ship the item.

feel free to contact us as there may be items that are not listed on our website.

what if my order contains a defective product?

if you receive your molly mutt products and find that they are in some way defective please let us know! we want to make sure that all molly mutt products meet our standards for durability and quality. we will make sure that you are sent a replacement quickly!

how do i return or exchange my items?

we're a small company trying to compete with some big pet brands, so we offer free shipping on all outbound packages. unfortunately, we can't compete on all fronts, as we're not able to offer free returns as well.

exchanges

1. place a new order for the item(s) you need now. we'll ship this order right away.
2. send back your other item(s) as a return — below — and we'll refund you when it arrives at our warehouse.

returns

up to 60 days after the purchase date, we refund the full purchase price for unused, unwashed items.

refunds and exchanges will not be given for used or washed items. "used" includes, but is not limited to:

  • full of fur
  • smells of smoke or perfume
  • scratched or other damage
  • discoloration

please note the following return details:

  • since embroidered & custom items are made just for you, these products are not returnable.
  • if your order qualified for free gifts, please include the corresponding gifts or you could receive a less-than-full-price refund to account for those items.

steps for returns

  1. securely re-package your items (using the original packaging if still available)
  2. include a short note with your name & order number
  3. use the carrier of your choice and send your package to the address below

Molly Mutt Returns
2855 Mandela Pkwy, Suite 11
Oakland, CA 94608

please note: we offer customers our shipping rates on returns and we deduct that amount from the refund. we have access to much lower rates than you’ll get in your local store. contact us for this option.

for small returns, the USPS flat rate padded envelope is the cheapest option. in general, USPS flat rate boxes are less expensive than Fedex and UPS.

other questions

what makes a good dog bed?

what makes a good dog bed?

the simple answer is that a good dog bed is one that your dog loves.

but you should always look for a dog bed that uses the highest quality materials and no harmful chemicals. we think a sustainable dog bed is the best... for you, your dog and the planet.

what is upcycling?

what is upcycling?

upcycling is a concept separate from recycling. recycling is a process that returns materials to a previous state. whereas, upcycling is reusing discarded objects or materials in such a way to creation a product of a higher quality or value that the original.

not crafty? up-cycling doesn't have to be pinterest-worthy!

  • your grandma was upcycling when she turn old feed sacks into a new dress during the depression
  • your dad upcycled when he made planters out of old coffee cans in the 70's
  • you upcycle every time you clean and remove the label from a mason jar to use for food storage

projects can be practical or highly artistic. but no matter how you do it, upcycling is an incredibly valuable practice for us all to incorporate into our lives.

why do you make dog bed covers?

why dog bed covers?

we sell individual dog bed covers because we want to give old pillows, blankets, or your exising dog bed insert a new life as a brand new dog bed. replacement covers are economical and they help to keep textiles out of the landfill.

this idea is what launched our company—way back in 2009—with the molly mutt bed. if you're into history, read the quick history of molly mutt.

why should i use sustainable products?

why should i use sustainable dog products?

we started molly mutt to build sustainable dog beds that hold up to a lifetime of washing, wagging, and wear.

as we've grown, sustainability has become a core value. as such, we make eco-consciousness part of our design process from component materials through to the finished product.

we want to ensure each one of our dog products is better for people, pups, and the planet.

how-tos

how to roll up your crate cover
how to install your couch cover

note: if you want to have a couch cover that stays in place during use, you can also add our adjustable straps for an even more secure fit.

how to assemble your lift bed frame