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shipping information

We want to be transparent about delivery expectations Due to the ongoing COVID-19 pandemic. more people are shopping online than ever before and carriers are experiencing record volume nearly every day. This will lead to unexpected shipping delays that are, sadly, out of our control.

general

where do you ship from?

we ship out of our oakland, CA warehouse monday through friday. orders are typically shipped within 24 hours of being placed. orders with personalization can take an extra 1-2 days to ship.

if you have not received a shipping notification email, please check your spam or junk folder. sometimes these emails can accidentally be routed there.

how are orders shipped?

ground shipments are via fedex ground/home delivery and USPS — we choose the best service based on your ship-to address. 2-day air and overnight shipments are sent via fedex express.

please see below for international shipping details.

united states

how much does shipping cost?

we are pleased to offer FREE shipping on all contiguous U.S. retail orders! AK, HI, PR & VI residents must pay for USPS shipping, starting at $9.95.

please note: our sheepy™ wool-filled beds & mats are bulky items and require a shipping surcharge per sheepy™ item to PO Boxes, AK, HI, PR & VI. please use the "estimate shipping and tax" section of the shopping cart for more details.

how fast do you ship?

we do our very best to ship orders within 1 business day of the order date—even embroidery orders, although they can take 1-2 days longer depending on volume.

the following holidays might add extra shipping days:

  • january 1 — new year’s day
  • january 15 — martin luther king, jr.
  • february 19 — president’s day
  • may 28 — memorial day
  • july 4 — independence day
  • september 3 — labor day
  • october 8 — columbus day
  • november 12 — veterans day
  • november 22 — thanksgiving day
  • december 25 — christmas day

overnight shipping restrictions

we will rush to ship an overnight order same day, but we can't guarantee same-day shipping for orders placed after 1 pm pacific time.

please note: orders placed monday through thursday will be delivered the next day. orders placed on friday will be delivered on monday; saturday and sunday orders on tuesday.

canada

Fedex International shipping (delivery in 5-7 days)

we are excited to offer International Ground shipping (via Fedex) to all of Canada with duties & taxes included in the shipping price!

this shipping service will provide a faster, more seamless shipping experience to our Canadian customers.

rates start at $11 and include:

  • delivery by Fedex in 5-7* business days to most locations in Canada
  • full tracking all the way to your delivery address
  • duty & taxes are collected at checkout so there will be no delay in delivering your package

*Northern Canada provinces can take up to 10-14 days and are subject to fedex's Northern Canada Surcharge: An additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut and Labrador. This surcharge applies to postal codes A0K, A0P-A0R, A2V and X0A-Y9Z.

australia & new zealand

Fedex International shipping (delivery in 5-7 days)

  • delivery by Fedex in 5-7* business days to most locations
  • full tracking all the way to your delivery address
  • duty & taxes are not collected at checkout based on Australian import laws

*outlying areas can take up to 10-14 days

united kingdom & europe

Fedex International Shipping (delivery in 5-7 days)

  • delivery by Fedex in 5-7* business days to most locations
  • full tracking all the way to your delivery address
  • duty & taxes are not collected at checkout
  •  

special low cost shipping

  • delivery in 14-30 business days to most locations
  • local postal service delivery to your home
  • limited tracking information is available showing:
    1. initial scan into the fedex system
    2. delivery to the main hub
    3. fedex delivery to your local postal service
  • duty & taxes might be collected prior to delivery